We do our very best to avoid any issues with your order - by ensuring we scan every item we pack, checking the quality of the produce, and making sure the bags for your order get to the right delivery address.
If something doesn't go quite right with your orders or products - we're always vary easy to contact to make it right.
Start by submitting a new help request, sending us an email, or using your favourite social channels to get in touch. Including your order number, and attaching picture of the problem if appropriate, when contacting us will help us immensely.
Your message will be sent straight to our Customer Service team, who will contact to as soon as possible to make it right.
How we resolve issues
There are three common resolutions we will offer to our customers when something isn't right:
- replace the product(s),
- provide a store credit for the value of the product(s), or
- refund the value of the product(s) to the payment method used.
Also, when something isn't right, we might need to ask that you keep the product(s) wrapped and refrigerated in case we:
- need the product(s) to help our growers and suppliers track down the source of the issue (and we'll collect the product from you at our cost), or
- if we need to report the issue to a regulatory agency consistent with our obligations under the Food Act.
How do you ensure my consumer law rights are upheld?
Any resolutions we offer you will be consistent with consistent with the service we’ve always provided and your rights under Australian Consumer Law.
If you don't feel the resolution we've offered you upholds those rights, please let us know as soon as possible. We'll take the time to review how we've handled your issue and see if there's something different we can or should do to make it right.