What if something is wrong with my order?

We do our very best to avoid any issues with your order - by ensuring we scan every item we pack, checking the quality of the produce, and making sure the bags for your order get to the right delivery address.

If something doesn't go quite right - help is just a few clicks away.

Start by submitting a new help request. On the form, fill in your details, and tell us what happened. Including the order number, and attaching picture of the problem if appropriate, will help us immensely.

When you press Submit, this will be sent straight to our Customer Service team, who will contact you to address the issue as soon as possible.

Any resolutions we offer you will be consistent with consistent with the service we’ve always provided and your rights under Australian Consumer Law.