Can I return your boxes, bags, or water packs to you?

Yes, and we'll happily collect them with your next delivery.

Can I return the cardboard boxes?

If you're unable to recycle these boxes through your council or shire, we're happy to take these back when we drop off your next order.

Please ensure boxes are broken down (tape removed), and folded over before being left out for our driver in a visible and dry location.

And by recycling these boxes, you're helping to ensure cardboard resources are produced from as much recycled content as possible. Our boxes already contain 70% post-consumer recycled content, and using boxes made from recycled materials reduces the impact on the planet at several levels.

Do I return the insulated bags?

Yes. By returning these bags to us, this helps us keep our costs down, and ensure that we can pass these savings onto the customer.

If you have more than one insulated bag to return, please help us make your delivery as efficient as possible for you (and other customers), by simply folding the bags up and placing them inside a single insulated bag.

These bags will fit inside each other either standing up, or by being folded over themselves twice.

And there's no need to use any rope or elastic bands to secure the bags.

Can I return the water packs?

Absolutely.

You can leave them inside one of your insulated bags, where they will be checked upon return before being reused.