Can I return your boxes, bags, or water packs to you?

Yes, and we'll happily collect them with your next delivery.

Can I return the cardboard boxes?

For our city customers - if you're unable to recycle these boxes through your council or shire, we're happy to take these back when we drop off your next order.

Please help our drivers by ensuring the tape is removed, and the box flattened, before leaving them out for our drivers in a dry and visible location.

And by recycling these boxes, you're helping to ensure cardboard resources are produced from as much recycled content as possible. Our boxes already contain 70% post-consumer recycled content, and using boxes made from recycled materials reduces the impact on the planet at several levels.

Do I return the insulated bags?

Yes - and you help keep out costs low by returning the bags, meaning we can pass those savings right back to every customer.

If you have more than one insulated bag to return, please help us make your delivery as efficient as possible for you (and other customers), by simply folding the bags up and placing them inside a single insulated bag.

Up to five bags will fit inside each other, either standing up or folded over themselves twice.

And there's no need to use any rope or elastic bands to secure the bags.

Can I return the water packs?

Absolutely.

You can leave the water packs inside one of your insulated bags, where they will be checked back at our warehouse before being reused.