I've received an order at my house, but it isn't mine - how can I help you fix it?

Firstly - we'd like to thank you for your honesty, and for wanting to help us fix our mistake.

We always do our very best to get orders to the intended location, but there can be the very rare occasion where our delivery drivers get one order wrong - and we want to make it right as quickly as possible.

Start by sending us a help request

Simply click on the green Help button, found in the bottom right-hand corner of our website.

And if you've already pressed that Help button and that's how you're viewing this article, press the Contact Us button that you should now see in the bottom right-hand corner of this window.

You're also welcome to use any other means of contacting us, that are shown on our Contact Us page, or sending an online help request.

Tell us what we need to get the order to the right place

When contacting us, the following information is crucial to helping us resolve this as quickly as possible:

• Your name
• Your address (where the order was mistakenly delivered to)
• Your best contact number
• Any other information, such as the Order Number (found on a white sticker, attached to the outside of the box).

Once you send this information, our Customer Service team will be in touch as quickly as possible to fix it.

How do you handle my personal information?

We have a very clear privacy policy, and we also take great care to protect the personal information of our customers.

Any information that you provide to help get the order to the right place will be used only for this specific purpose.

The information provided will be stored in our Customer Relationship Management system specifically for the intended purpose of resolving this specific issue, and for no other purpose.

We will not infer any consent by you to receive any communications of a marketing or transactional nature, that would normally be sent to a regular customer of our business, as a result of getting in contact with us.

We will also do our best to keep your information (including name, email address, phone number, and/or residential address) out of any system used by us for marketing activities.