We understand that customers do (and should) check their statements as well as any pending authorisations against a credit or debit card to confirm the legitimacy of their transactions.
And we also strive to be a responsible business, and we will do what we can to help educate our customers wherever possible.
This page is designed to help you in identifying legitimate transactions from WA Fresh Delivered, as well as good approaches you can take with any suspicious transactions.
For payments with a credit or debit card (Visa or MasterCard)
Your statement, transaction record, internet banking notification, or pre-authorisation record should show the following description when there is a transaction from us:
- Aufdemkampe Pty Ltd TA Wacanning Val
If your bank also matches transactions descriptions with publicly available data, such as Australian Business Number (ABN) registration databases and Australian Securities and Investments Commission (ASIC) company records, it may also show the full legal name or trading name of our business (or a combination of both):
- Aufdemkampe Holdings Pty Ltd (the Legal name of our business)
- WA Fresh Delivered (the trading name of our business)
For payments using Paypal
From your Paypal account
The following article from Paypal's Help Centre explains how to view a transaction and all its details:
How do I check the status of a transaction in my PayPal account?
Once you view the transaction, you can see information including:
- The order details (which includes the name of the business, company, or person who the transaction was made with); and
- The Order ID, which will match the Order ID sent by email from us on our Order Confirmation.
For Paypal transactions appearing on your bank statement
Always follow the information in the earlier point (From your Paypal account) to verify who the transaction was from.
We do not recommend using the information on your bank statement from Paypal as a reliable way of reconciling which company a transaction is from.
This is due to the design of Paypal's systems, it is possible and feasible to display information here that may not reflect the details of the actual company you transacted with.
Other best practices for verifying transactions
And depending on your bank, they might also provide tools and services for their customers through their Internet Banking website and application, that allow you to find out more information about the transaction. Consult your bank or financial institution for details on any features they may offer.
Are you still in doubt about a transaction?
Don't wait - call your bank or financial institution immediately for advice.
Your statement, internet banking website or application, or the back of your credit or debit card will have their Customer Service contact details to give you the help and assistance you need.