Frequently Asked Questions
All the questions about ordering and delivery with WA Fresh Delivered.
Getting started
- Why is WA Fresh Delivered better?
- Do I need to create an account to order?
- Is there a minimum order amount?
- Can you deliver an order to someone else as a gift?
- Can I re-use an existing order to populate my shopping cart?
- Can I order by phone, email, or fax?
Our produce and products
- How fresh is your meat and produce?
- Is your meat and produce Australian grown?
- What does the 4+ days image above a product mean?
- What does 100% West Aussie Beef/Chicken/Pork/Lamb image above a product mean?
- Can you help me find more information about a specific product?
- Can I suggest products i'd like to buy from WA Fresh Delivered?
Placing an order
- I'm getting a popup saying delivery is not available for the next 8 day(s) - can you help me?
- What's the order cut-off time?
- Can I start my shopping on one device, and finish it on another?
- Can I ask you not to substitute products in my order?
- How do I pay for my order?
- Using your store credit
After placing an order
- I didn't receive a tax invoice, how do I get a copy?
- What happens if an item is out of stock or unavailable?
- How do you pack, transport and store my order?
- Can you deliver when i'm not home?
- Can you let me know when my delivery will arrive?
- What if something is wrong with my order?
Changing your order
Delivery
- Do you deliver to my area?
- When do you deliver to my area?
- Is same-day delivery available?
- How much do you charge for delivery?
- Can I choose a specific delivery date?
- Can I choose a specific delivery time?
Managing your account
Ordering for Offices, Childcare Centres, Schools and Events
- Do you take orders for offices, warehouses, and the like?
- Ordering for childcare centres and schools
- Is there a way to make ordering for my office easy each week?
- I'd like to order a large quantity of an item, what should I do?
- Can you deliver directly to the event venue?
- Can you deliver on a weekend for my event?
Environmental responsibility
Security and privacy
About us
- How can I get in contact with you?
- I'd love to send you some feedback, how can I get in contact?
- I'm a food manufacturer or distributor, would you be interested in my products?
- Does WA Fresh Delivered offer support for charities, community groups and related organisations?
- Our customer survey
- Confirming your identity