Frequently Asked Questions
All the questions about ordering and delivery with WA Fresh Delivered.
Getting started
- Our expectations of customers
- Why is WA Fresh Delivered better?
- Do I need to create an account to order?
- Can I order by phone, email, or fax?
- Is there a minimum order amount?
- Can I re-use an existing order to populate my shopping cart?
Our produce and products
- Improving how your meats are packed
- How fresh is your meat and produce?
- Is your meat and produce Australian grown?
- What does the 4+ days image above a product mean?
- What does 100% West Aussie Beef/Chicken/Pork/Lamb image above a product mean?
- Can you help me find more information about a specific product?
Finalising your order and payment
- I'm getting a popup saying delivery is not available for the next 8 day(s) - can you help me?
- Can I pay using a buy now, pay later service?
- Can I ask you not to substitute products in my order?
- What's the order cut-off time?
- Can I start my shopping on one device, and finish it on another?
- How do I pay for my order?
Delivery
- Do you deliver to my area?
- When do you deliver to my area?
- Is same-day delivery available?
- How much do you charge for delivery?
- Can I choose a specific delivery date?
- Can I choose a specific delivery time?
After placing an order
- How do I fix my delivery address after placing an order?
- How do I add something extra to my order once i've paid?
- How can I remove something from my order?
- Can I change my delivery date after placing an order?
- I didn't receive a tax invoice, how do I get a copy?
- I’ve checked out as a guest, how do I become a registered user?
Ordering for Offices, Childcare Centres, Schools and Events
- I'd like to order a large quantity of an item, what should I do?
- Can you deliver directly to the event venue?
- Can you deliver on a weekend for my event?
- Ordering for childcare centres and schools
- Do you take orders for offices, warehouses, and the like?
- Is there a way to make ordering for my office easy each week?
Environmental responsibility
Security and privacy
About us
- I've got an issue with Hello Fresh, are you the right company?
- How can I get in contact with you?
- Our customer survey
- Are you a licensed food business?
- Does WA Fresh Delivered offer support for charities, community groups and related organisations?
- I'm a food manufacturer or distributor, would you be interested in my products?